This Privacy Policy outlines how Ta'al ("Company," "we," "our," or "us") collects, uses, stores, and protects the personal data of our users ("User," "you," or "your"). By using our platform, you agree to the practices described in this policy.

Data Collection

We collect personal data necessary for the operation of our platform and services. This may include:

• Emirates ID (EID) and related identification documents.
• Resumes and employment-related information.
• Contact details, such as email, phone number, and address.
• Payment information for processing transactions.

Purpose of Data Collection

Your personal data is collected and used for the following purposes:

• Facilitating the matching of users with part-time job opportunities.
• Verification of user identity and eligibility.
• Communication regarding job opportunities, platform updates, and support.
• Compliance with legal and regulatory requirements.

Data Storage and Security

We are committed to safeguarding your data by implementing appropriate technical and organizational measures. Your data is stored securely and is only accessible to authorized personnel.

User Account Deletion

You may request the deletion of your account at any time. Upon completion of this process:

• All personal data we have collected, including Emirates ID (EID), resumes, and other uploaded documents, will be permanently deleted from our servers.

To initiate account deletion, please contact us via email at [email protected]. Our team will guide you through the process and confirm once your data has been erased.

Data Sharing

We do not sell or rent your personal data to third parties. Data may be shared with:

• Verified clients or agencies for job matching purposes, as consented by you.
• Regulatory authorities or law enforcement when required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience on our platform. These may include:

• Session cookies for account authentication.
• Analytical cookies for platform performance insights.

You can control or disable cookies through your browser settings, but this may affect the platform's functionality.

User Rights

As a user, you have the right to:

• Access the personal data we hold about you.
• Request correction or updating of inaccurate information.
• Withdraw consent for data processing, where applicable.
• Request deletion of your personal data, as detailed in the "User Account Deletion" section.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy as necessary. Changes will be communicated to users through the platform or via email. Continued use of the platform after such updates constitutes your acceptance of the revised policy.

Contact Us

For questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at [email protected].
Effective Date: 26/12/2024
This Privacy Policy ensures transparency and protects your rights while using Ta'al's platform.

Scope

Ta'al (the “Company”) operates an online platform (the “Platform”) accessible through www.taaluae.com and related channels. This Platform connects Clients (as defined below) with Service Providers (as defined below) to facilitate part-time job opportunities. The Company itself does not directly provide these services but acts as an intermediary. These General Terms and Conditions govern access to and use of the Platform and related services. Submitting an application on the Platform does not establish a binding contract between the Company and the Service Provider. The Company reserves the right to reject any application without providing a reason or request amendments before proceeding. Approval of an application is at the Company's sole discretion. Service Providers must ensure that all information provided during registration is accurate, current, and complete. Any errors in Platform content, job postings, pricing, or other documentation may be corrected without liability to the Company. Changes to these General Terms and Conditions are effective only when explicitly agreed to in writing by both parties.

DEFINITIONS

• Client: Any individual or entity requesting services through the Platform.
• Job: The execution of services by a Service Provider at designated premises as specified in the job details provided by the Company.
• Job Posting: A document containing details of a Client's request, including required attire, occasion, recipient's name, premises, date and time, specific instructions, and any additional requests.
• Platform: The Company's website (www.taaluae.com) or other digital channels used to connect Clients with Service Providers.
• Personal Data: Information that identifies or can be used to contact a Service Provider, such as name, date of birth, address, email, phone number, photos, nationality, and other documentation required by the Company.
• Premises: Locations where services are to be performed, such as offices, homes, restaurants, or other private or public spaces.
• Recipient: The individual(s) receiving the service, who may or may not be the Client.
• Service: Tasks performed by the Service Provider as agreed upon based on Client requests.
• Service Provider: A licensed, independent professional offering services through the Platform.

PURPOSE AND SCOPE OF PERFORMANCE

Upon approval of an application, the Company assigns Service Providers to perform specific tasks for Clients who request these services through the Platform or other communication channels. Service Providers are required to execute these tasks at the designated premises as outlined in the job posting. Assignments are contingent upon Client demand and do not guarantee a minimum number of jobs for Service Providers.

RESPONSIBILITIES AND OBLIGATIONS OF THE SERVICE PROVIDER

By submitting an application through the Platform, the Service Provider represents and warrants that:

• They comply with all applicable laws and regulations in the UAE.
• Services will be delivered in a timely, professional, and industry-standard manner.
• They have obtained, at their expense, all necessary licenses, permits, visas, and certifications required to perform services in the UAE. The Service Provider indemnifies the Company against any claims arising from failure to obtain or maintain these credentials.
• Services will be personally rendered by the Service Provider unless the Company consents to the use of subcontractors.
• Personal Data provided to the Company is accurate and up-to-date.

CONFIDENTIALITY

Both parties agree to keep all information regarding the other party’s business operations confidential and use such information solely for its intended purpose. Confidential information may only be disclosed under the following circumstances:

• When publicly known at the time of disclosure.
• When legally required and with prior notice to the disclosing party.
• Upon termination of the agreement, all confidential materials must be returned to the disclosing party.

PAYMENT TERMS

The Service Provider's fee will be calculated based on agreed-upon hourly rates. The Company retains a gross margin, added to the Service Provider's hourly rate, which will be displayed to Clients as the total hourly rate. Fees include all costs, including transportation, unless otherwise agreed.

RELATIONSHIP & REPRESENTATION

The Service Provider operates as an independent contractor and not as an employee, agent, or partner of the Company. They are not authorized to represent the Company, bind it to third-party agreements, or collect payments on its behalf.

REFUND & CANCELLATION POLICY

The refund and cancellation policy is as follows:

• Cancellations 24 hours before job start: Full refund to Client; no payment to Service Provider.
• Cancellations within 24 hours before job start: 25% charge to Client; 20% payment to Service Provider.
During the job: No refund; Client charged for hours worked.

DELIVERY TIMEFRAME FOR SERVICES

Staff requests are fulfilled within 48-72 hours, depending on the size and complexity of the request.

INDEMNIFICATION AND LIMITATION OF LIABILITY

The Service Provider indemnifies the Company against claims arising from their use of the Platform, violations of these terms, or their negligence or misconduct. The Company is not liable for any damages arising from use of the Platform or inability to use it.

DATA PROTECTION POLICY

The Company complies with UAE data protection laws and collects Personal Data only as necessary for administrative, marketing, and operational purposes. Personal Data will be deleted upon termination of the service agreement. The Company employs robust security measures to protect such data.

COPYRIGHT

All Platform content, including the brand “Ta’al,” is the exclusive property of the Company and may not be reproduced without prior written consent. Service Providers are granted limited rights to access and use the Platform for its intended purpose only.

APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions are governed by UAE law. Any disputes shall be resolved in the Dubai Courts.

MISCELLANEOUS

The governing language is English, and all dates and terms adhere to the Gregorian calendar. If any provision is deemed invalid, it will be replaced with a valid one that closely reflects its original intent, without affecting the remaining provisions.